Please email info@yourpurplenation.com if you need to make an exchange of any kind. We will send you a return label via email, and you must send the product back within 30 days of receiving the label. If it is not processed within 30 days, the label will be canceled and we will not accept the exchange. The exchanged product needs to be in good condition with tags still attached in order to be accepted for exchange.

We are bummed that you are not 100% satisfied with the items that you received. We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment. Store Credit is issued through email and expires two years from the issue date. Feel free to reach out to us with any questions regarding sizing or styling prior to placing your order.

Please do not send your exchange to the address on your package.

This is not our exchange address and will affect the processing of your return. The correct address will be listed on the return label supplied to you from via email.

A confirmation email will be sent to you once the order is authorized and verified. (If you did not leave an email or input the wrong email, we are unable to send confirmation email.) We then begin fulfilling or placing the order for your products when this happens. With this sort of time frame it makes it difficult for us to change or cancel your order.

We begin processing your order for either delivery or ordering from the manufacturer as soon as you place it, so we cannot cancel it once it is placed.

In stock orders typically arrive in less than 14 business days after being processed. Most orders will be processed within 2-5 business days. Standard orders are delivered by USPS or UPS Monday through Saturday.

Custom items may take as long as 30 days or so to come in, and will ship out 2-5 days after arrival. They will be delivered by USPS, UPS, or FedEx.

Shipping times are estimated and may vary due to promotions or holidays. When your item ships, you will receive an email with your tracking number for that order. Please know that your order may be coming from multiple warehouse, so if you are missing items they could be coming in another package.

If your order is lost in transit, misplaced or stolen , please email us at info@yourpurplenation.com and we will either open or have you open an investigation with the carrier. This process can take up to two weeks for the investigation to be completed.

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the carrier confirms delivery to the correct address, we are not liable for the misplaced or stolen package.

Check it twice! Once an order is placed we are unable to make any changes to the order, including cancellation. Address changes can be made if caught before shipping. Please email info@yourpurplenation.com with the correct address.

In stock orders typically arrive in less than 14 business days after being processed. Most orders will be processed within 2-5 business days. Standard orders are delivered by USPS or UPS Monday through Saturday.

Custom items may take as long as 30 days or so to come in, and will ship out 2-5 days after arrival. They will be delivered by USPS, UPS, or FedEx.

Shipping times are estimated and may vary due to promotions or holidays. When your item ships, you will receive an email with your tracking number for that order. Please know that your order may be coming from multiple warehouse, so if you are missing items they could be coming in another package.

To get your items to you promptly, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, please review your order carefully before submitting (then feel free to celebrate your new find)!

If you feel you have received a defective/damaged item or missing an item, please contact us within 3 business days of the delivery date at info@yourpurplenation.com

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier (if applicable) will be deducted from the refund as well as a 20% restocking fee.

Expect to receive your store credit emailed to you in the form of an E-Gift Card within 2-5 business days after your item(s)has been delivered to our warehouse. Store credit is not processed the day that your item is delivered. Once your item(s) is received, it must be sorted, inspected, and processed. Please note that there may be an increase in processing time due to factors such as seasonal and holiday time periods. We appreciate your patience while we work quickly to get our processing needs resolved.

We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment. Store Credit is issued through email and expires 2 years from the issue date. Feel free to reach out to us with any questions regarding sizing or styling prior to placing your order.

FINAL SALE and SPECIALTY items are NOT eligible for Returns or Exchanges. Please know that this will show up in the product description or Name of the product if it is not eligible for return.

You should have received a 16 digit code for the gift card. When going to check out from your cart, on the customer info page you should see “Have a Discount Code” in red letters. Click that and input your 16 digit code to apply the gift card to that order. You can also input a Promo Code if used with a Gift Card.

We will on occasion run sales, and who doesn't love a fun sale? Because our sales are only temporary, and not a permanent price change, we are unable to honor any price adjustments for orders placed outside of 12 hours from the sale ending. If you did purchase the item with this time frame we are happy to issue you a store credit for the price adjustment. Please email info@yourpurplenation.com for more info.